The tragedy that struck SMRT last week (22 March) and its reaction to the crisis have exposed a leadership stuck in permanent panic mode and a company culture that needs fixing.
The genesis of its series of troubles is the under-investment in maintenance by its former chief executive officer, Saw Phaik Hwa. But its reaction to a series of breakdowns and disruptions - the most serious of which happened in July last year - and last Tuesday’s deaths of two of its trainees show that lessons have yet to be learnt.
Immediately after the two were killed by an oncoming train, CEO Desmond Kuek rushed to tell the world that there were no safety lapses. The very next day, SMRT had to do a turnaround when it announced that one of the procedures was actually not followed.
Not only does this kind of a reversal on what happened 150m away from the Pasir Ris station put a serious question mark on its leadership, but it also shows a serious flaw in decision making and judgement. Full story...
Related posts:
The genesis of its series of troubles is the under-investment in maintenance by its former chief executive officer, Saw Phaik Hwa. But its reaction to a series of breakdowns and disruptions - the most serious of which happened in July last year - and last Tuesday’s deaths of two of its trainees show that lessons have yet to be learnt.
Immediately after the two were killed by an oncoming train, CEO Desmond Kuek rushed to tell the world that there were no safety lapses. The very next day, SMRT had to do a turnaround when it announced that one of the procedures was actually not followed.
Not only does this kind of a reversal on what happened 150m away from the Pasir Ris station put a serious question mark on its leadership, but it also shows a serious flaw in decision making and judgement. Full story...
Related posts:
- Singapore's MRT subway system has deep flaws...
- How to love your ride on Singapore's MRT!!!
- Public anger mounts in Singapore over train disruptions...
- Singapore scores low marks for transport experience...
- Singapore subway woes add pressure on PM Lee...
- Bus strike exposes social divide in Singapore...
No comments:
Post a Comment