Friday, June 08, 2012

Japanese airline Skymark tells passengers: stop complaining and we don't have to be polite to you!!!

The Tokyo Metropolitan Government filed a complaint against Japanese budget carrier Skymark Airlines and the Consumer Affairs Agency requested that it remove the notices, which informed passengers that Skymark would not accept complaints during flights. Instead, passengers were told to direct any complaints to public consumer centres.

Hirohiko Fukushima, the head of the Consumer Affairs Agency, said in Tokyo, "We cannot condone an attitude of directing complaints about a company's services to public organisations."

 Skymark's eight-point "Service Concept" guidelines were introduced aboard its aircraft in mid-May and stated that cabin staff would not help passengers stow their bags, that attendants were not required to use "polite language" when talking to customers and that the crew's primary task is not to attend to passengers but to serve as safety personnel. Full story...

Related posts:
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  2. Pregnant woman told to give up her seat... just so Gordon Brown could fly...
  3. Indian airline had kids sitting on parents' laps during flight!!! 
  4. Woman banned from flight because she was not wearing ... panties??? 
  5. Passenger ordered off US Airways flight as "security risk" for snapping photo...
  6. £5,000 victory for Briton against easyJet for cancelled flight... 
  7. "Thanks Delta Airlines for using my baggage as a toilet..."
  8. Ryanair dumps passengers on wrong island!!!
  9. Slim passenger kicked out of plane to allow obese person to have TWO seats!
  10. Ryanair passenger threatened with police arrest for not ceding her seat...

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