A disgruntled passenger who took easyJet to court is the first person in Britain to be awarded compensation from the airline in a landmark ruling.
Giles Instone’s flight to Geneva for a ski break with friends was cancelled because of a booking error by the airline, and he was forced to pay for another flight later that day.
He used European Union rules to argue that the airline broke the law by failing to inform him of the error two weeks in advance.
Mr Instone, from Tunbridge Wells, Kent, told how he went down the legal route after his attempts to contact the airline were met with a wall of silence. More...
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