Saturday, November 12, 2011

Indian call centre workers 'depressed and hooked on drugs'

Pity the poor, derided Indian call centre operator who fields your insurance claims and computer problems – he is likely to be sleep deprived, depressed and hooked on drugs, according to a new study.

The study, carried out by sleep disorder specialists, found more than 80 per cent of staff in call centres close to the capital New Delhi were showing signs of depression.

Their symptoms are linked to the disruption to their normal sleep patterns by working regular night shifts, the researchers said.

The study, conducted by a team led by Dr J.C. Suri, head of the Indian Sleep Disorders Association, compared a group of daytime workers aged 19 to 37 with call centre staff on night shifts. Full story...

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