Why Airbnb is not worth it anymore...

We’ve been using AirBNB for almost 5 years now. In these five years, we’ve had some good experiences and some bad. However, every good experience we’ve had has been because we are always very careful with where we choose to stay. We only look for hosts with good reviews, great pictures, and almost always stay in independent apartments. But our bad experiences have always been because of AirBNB’s absolutely terrible customer service. Our AirBNB experience can be summed up as: It’s great when everything goes well, if things go wrong, AirBNB will never help you out and you are on your own. This can be varying levels of scary depending on which country you are in and what your situation at the moment looks like.

That’s pretty sad for a company that is valued at over $25 billion. One would expect that they’d have halfway decent customer service by now.

So far, we’ve had three really bad experiences with AirBNB. The first one was in Mexico when we checked into a house that looked like it was haunted. We contacted AirBNB customer support about the unhygienic conditions and creepy vibes and they couldn’t do anything. Finally, we decided to check out and move to a hotel and after a few days AirBNB refunded our money. Full story...

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