An Australian man who rang the Qantas airline to confirm his flight to New York has claimed that he was put on hold for 15 hours – longer than it would have taken to fly there.
Andrew Kahn, a businessman from Adelaide, said he was kept waiting on his mobile phone for 15 hours, 40 minutes and one second before he finally gave in and hung up.
"I hung up in the end simply because I had had enough," he said.
During the marathon wait, Mr Kahn said he surfed the internet, briefly dozed off and studied. "I also managed to read Bazerman & Moore's seventh edition of Judgment in Managerial Decision Making - more than 200 pages of advanced master's level reading," he said. Full story...
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Andrew Kahn, a businessman from Adelaide, said he was kept waiting on his mobile phone for 15 hours, 40 minutes and one second before he finally gave in and hung up.
"I hung up in the end simply because I had had enough," he said.
During the marathon wait, Mr Kahn said he surfed the internet, briefly dozed off and studied. "I also managed to read Bazerman & Moore's seventh edition of Judgment in Managerial Decision Making - more than 200 pages of advanced master's level reading," he said. Full story...
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